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Cubaism Ltd ATOL No 10011
 

Your booking is subject to Cubaism Ltd terms and conditions which are stated below:

 

1. Introduction

 
 

We are Cubaism Ltd, a limited company registered in England and Wales number 4865245. Our registered office and trading address is Unit 30, DRCA Business Centre, Charlotte Despard Avenue, Battersea Park, London SW11 5HD, United Kingdom of Great Britain, (see map at http://www.cubaism.com/where-we-are). Sales and customer service staff can be telephoned on +44 (0)20 7498 8555 and faxed on +44 (0)20 7498 8333.

 

2. Limitations

 
 

These terms and conditions are limited to and only apply to the products and services on “havanaflights.com” and “cubaero.com”, and do not apply to other products purchased from Cubaism ltd.

 

3. Booking

 
  Bookings must be made online at www.cubaero.com or by emailing salesdesk@cubaism.com. Flights can be requested over the telephone however a follow up email confirming passenger passport numbers as well as their details as they appear on their passports is required. Cubaism Ltd is unable to hold seats without payment.
 

4. Cancelations and changes by you

 
  Economy class tickets are non-changeable, non refundable and non-transferable. Name changes are strictly not allowed and will be treated as cancelation. Flight Cancelation will be charged %100. Cancellations are required in writing, either by post, fax or email.
 

5. General Conditions

 
 

While we make every reasonable effort to ensure itineraries are correct. We do not own our operate airlines and cannot control schedules. Cubaism Ltd therefore reserves the right to change the description of any flight in which case you will be advised. We will notify all changes before departure if it is practical to do so. No compensation is payable by Cubaism Ltd in such cases. Should a schedule change occur to your itinerary after full balance/ticket issue the airlines decision would be final.

 

6. Cancellation or changes by us

 
 

We aim not to make any changes or cancelation. In the unlikely event that a booking has to be cancelled a full and prompt refund will be made of all costs less any insurance premiums and amendment fees. No compensation is payable.

 

7. Price and Payment

 
 

All the flights on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked is listed on it. For further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

We reserve the right to pass on any cost increase levied by the airline. Once we have received full payment and the ticket has been issued no further surcharge will apply. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

 

8. Passports, Visas and Health Requirements

 
 

It is your responsibility to provide us with correct passport numbers.

All Passport, visa, travel insurance and health certificate requirements are your responsibility and requirements can change. Please note that Cuba requires that your passport is valid six months beyond the day of return to the UK. If you fail to do so, you will be responsible for any cost, loss, or damage which you or Cubaism Ltd incurs as a result of your failure to comply.

 

9. Airline Conditions

 
 

Airline conditions may limit or exclude liability, often in accordance with international conventions. Copies of conditions may be requested in writing, but up to 28 days must be allowed for delivery. A flight described as ‘direct’ will not necessarily be non-stop. Cubaism Ltd are also unable to make any special arrangements for you if you are delayed, this is in the sole discretion of the airline concerned.
All departure/arrival times are subject to change and are estimates only. They may change due to air traffic control restrictions, local conditions, operational/maintenance requirements and the requirements for passengers to check in on time. We are not responsible for any airline flight schedule changes after your booking is completed. We advise you to re-confirm all flights with the airlines 72 hours before the departure in case of a last minute flight schedule changes. After you book your reservation you can check your reservation from www.checkmytrip.com. You need to input your Reservation Code and Last Name to track your reservation.

Please be at the check-in desk three hours before your departure time.

To reconfirm you flights, please call the numbers below.


Additional useful numbers:
:
Havana Airport Flight Information terminal III: +53 7 266 4133
Havana Airport Flight Information terminal I: +53 7 649 5576
Cubaism Havana Office : +53 7 863 9555
Cubaism London Office : +44 207 498 8555

Your ticket is your document of travel and the information on the ticket is deemed correct unless you advised Cubaism Ltd within 72 hours of receipt.

 

10. Special Request

 
 

If you have any special requests (e.g. special assistance, dietary needs etc.) we will do our best to ensure these are passed on to the Airlines. Acceptance of these requests cannot be guaranteed.

 

11. Pregnancy Note

 
 

Providing your pregnancy has been uncomplicated and you are not experiencing a related medical condition, there is no problem flying whilst pregnant until your 28th week.

For travel between 28-36 weeks, a medical letter is required confirming the Estimated Date of Delivery and that the pregnancy is uncomplicated. Please submit a copy of the letter to Special Assistance, including your travel date and route.

The letter can be written at any point within the term of the pregnancy, however should complications develop, you must contact Special Assistance in advance of travel.

All travel must be completed by the end of the 36th week.

These conditions can be changed by the airline at anytime; therefore we suggest reconfirming it before purchasing your ticket.

 

12. Your Financial Protection

 
  When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
 
  We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
 
  If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
 

13. Departure Taxes

 
  The cost of the flight does not include Cuban departure tax $25.00 CUC to be paid locally, direct to the Cuban Authorities at the Havana airport. Departure tax is non-refundable.
 

14. Pre Travel Advice

 
  The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC (Ceefax) page 470 onwards or on the Internet under the address www.fco.gov.uk.
 

15. Personal Travel Insurance

 
  You must affect appropriate insurance against cancellation, loss of personal belongings, medical expenses, liability and other risks covered in normal travel insurance policies. Should you choose not to take out suitable travel insurance cover, despite this advice, then you undertake on behalf of yourself and all members of your party to indemnify both ourselves and our overseas agents and representatives (where applicable), for any costs that arise which would otherwise have been met had such insurance cover been taken out.